QUALITY NOW: MOVING HUMAN SERVICES ORGANIZATIONS TOWARD A CONSUMER ORIENTATION TO SERVICE QUALITY

Збережено в:

MOORE, S.T., KELLY, M.J., QUALITY NOW: MOVING HUMAN SERVICES ORGANIZATIONS TOWARD A CONSUMER ORIENTATION TO SERVICE QUALITY. SOCIAL WORK, Vol. 41, no. 1 (1996), p. 33-40.

Ref. 48014

Локація: SIIS R.671

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Palabras clave:
Calidad de la atención, Consumo, Organización y gestión, Protección social, Servicios sociales, Usuarios, EE.UU.

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ISSN:	0037-8046 (papel) 1545-6846 (online)

QUALITY NOW: MOVING HUMAN SERVICES ORGANIZATIONS TOWARD A CONSUMER ORIENTATION TO SERVICE QUALITY

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