QUALITY IN PUBLIC SERVICES. MANAGERS' CHOICES
Saved in:
GASTER, L., QUALITY IN PUBLIC SERVICES. MANAGERS' CHOICES. Serie: PUBLIC POLICY AND MANAGEMENT, BUCKINGHAM, OPEN UNIVERSITY PRESS, 1995, 149 p.
Ref.
81701
Location:
SIIS 93.308
Palabras clave:
Calidad de la atención, Concepto, Estándares, Evaluación de servicios, Indicadores, Métodos de evaluación, Servicios públicos, Teoría, Terminología
Calidad de la atención, Concepto, Estándares, Evaluación de servicios, Indicadores, Métodos de evaluación, Servicios públicos, Teoría, Terminología
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