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MANAGING QUALITY: THE STRATEGIC AND COMPETITIVE EDGE

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GARVIN, D.A., MANAGING QUALITY: THE STRATEGIC AND COMPETITIVE EDGE. NUEVA YORK, FREE PRESS, THE, 1988, 319 p.
Ref. 29709
Location: SIIS N4a.117 93.189
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Palabras clave:
Calidad de la atención, Concepto, Evaluación de servicios, Servicios públicos, Teoría
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